After-sales Support
A 360° support service for packaging machines
Dolphin Pack guarantees a high level of after-sales service, ensuring the correct functioning and maximum operational efficiency of its systems over time. The company aims to build a lasting relationship with its customers by providing packaging machine maintenance, scheduled maintenance and rapid spare parts supply to minimise production downtime.
Our packaging support services include:
- Rapid assistance and augmented reality: our team of specialised technicians ensures timely intervention to resolve any unforeseen problems that may affect the operation of packaging machines. If it is not possible to intervene directly on site, Dolphin Pack uses advanced telecommunication systems, including augmented reality solutions (AR software), which allow identification and resolution of technical problems in real time, improving the effectiveness of interventions and minimising downtime.
- Remote assistance: all our packaging machines are equipped with remote connection routers, enabling rapid diagnosis of faults or anomalies, eliminating long waiting times and optimising business continuity.
Maintenance and spare parts for packaging machine
- Maintenance: proper maintenance of packaging machines is essential to ensure reliability and optimum performance. Our specialised technicians offer preventive and extraordinary maintenance services, ensuring precise and professional interventions.
- Supply of spare parts for packaging machines: we guarantee immediate availability of spare parts for packaging machines. We also offer strategic spare parts kits and fast delivery to minimise downtime and ensure maximum uptime.
Thanks to a complete service for packaging machines and innovative technologies, Dolphin Pack provides 360° support to its customers, guaranteeing production continuity and efficiency over time.
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